ChatGPT in Business – 30 Practical Things It Can Do for You
ChatGPT is one of the most useful AI tools for small businesses. It can write texts, clean up documents, generate ideas, explain complex topics and help you build processes and templates for everyday work.
In this article you get 30 concrete tasks that ChatGPT can perform for you, with a focus on small repair shops, freelancers and small companies.
1. How to think about ChatGPT at work
Think of ChatGPT as a virtual assistant that:
- always has an idea what to write,
- doesn’t make spelling mistakes,
- remembers context within one conversation,
- is available 24/7.
But it is not a lawyer, accountant or doctor – it can give you drafts and ideas, but important decisions still belong to humans.
2. 30 things ChatGPT can do for your business
2.1. Texts and communication (1–8)
- Write offers and quotes based on a few key details.
- Reply to customer questions in a polite and clear way.
- Handle complaints with calm and professional wording.
- Create email templates – confirmations, invoices, follow-ups.
- Rephrase technical jargon into plain language.
- Translate between languages.
- Clean up messy notes into structured text.
- Polish existing text to sound more professional.
2.2. Organization and planning (9–14)
- Turn your daily tasks into a prioritized to-do list.
- Help build a project plan with phases and milestones.
- Create checklists so you don’t forget important steps.
- Design a simple training plan for new team members.
- Estimate rough time frames for work steps (you then adjust).
- Summarize your day into a short daily report.
2.3. Marketing and content (15–22)
- Write social media posts for Facebook, Instagram, TikTok.
- Create headlines and slogans.
- Generate a 30-day content plan.
- Write service descriptions for your website.
- Prepare text for flyers and posters.
- Suggest video topics and scripts.
- Craft responses to online reviews.
- Help you find keywords related to your services.
2.4. Learning and knowledge (23–26)
- Explain complex technical concepts in simple language.
- Summarize long articles or documents.
- Guide you through a topic step by step, like a tutor.
- Create quiz questions so you can test your understanding.
2.5. Technical and internal documentation (27–30)
- Create intake forms and templates.
- Draft warranty policies (to be checked by a lawyer if needed).
- Write step-by-step procedures for common jobs.
- Build checklists for quality control before delivery.
3. Writing good prompts for ChatGPT
The quality of the answer mostly depends on the quality of the request. Use this universal prompt structure:
Act as [role, e.g. "a marketing assistant for a small repair shop"]. Your task: [describe the problem or task] Write the result in this structure: 1) ... 2) ... 3) ... Tone: [formal / friendly / professional but simple] Language: [English] Length: [for example up to 200 words]
4. Useful ready-made templates (examples)
4.1. Answer to a complaint
Write a polite response to a dissatisfied customer who says that the TV has the same problem again. Details: - previous repair was done 2 months ago, - the shop gives 6 months warranty on parts and labour. Tone: calm, respectful and professional. Explain that we will re-check the device without charging labour, but the device has to be brought back to the shop. Language: English.
4.2. Service description for website
Write a web page section called "TV Repair Service" for a small electronics repair shop. Audience: non-technical customers. Explain: - what brands and types of TVs we repair, - how the process works (intake, diagnostics, quote, repair, pickup), - why customers should choose us (warranty, speed, experience). Tone: friendly but professional. Language: English.
4.3. 30-day social media plan
Create a 30-day content plan for Facebook and Instagram for a small electronics repair shop. For each day provide: 1) topic of the post, 2) suggested caption (max. 500 characters), 3) idea for a photo or illustration. Mix educational tips, case studies, customer reviews and occasional promotions. Language: English.
5. Making sure ChatGPT actually saves time
- Set a time limit – for example, "I have 10 minutes to finish this email using ChatGPT".
- Save good prompts and answers – build your personal library of templates.
- Always do a final human edit – add your personality, local flavour and real experience.
ChatGPT is there to give you the structure and do the heavy lifting. You are the one who adds real-world knowledge, emotions and final decisions.
